Welcome to the Gear Head Outfitters FAQ. We’re here to help you gear up with confidence. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you need? Our team is always ready to assist.
🌍 About Us & Our Products
Who is Gear Head Outfitters?
We are a Denver-based outdoor gear retailer focused on delivering high-performance adventure gear without the premium markup. We curate reliable, quality products—from Trail Running Shoes and technical Jackets to Camp Kitchen essentials and Tents—for global adventurers who value both performance and value.
What kind of products do you sell?
We specialize in outdoor and active gear, including:
- Footwear: Road Running Shoes, Trail Running Shoes, and Footwear by Brand (like Hoka).
- Apparel: Jackets, Pants, Shorts, Shirts, Tops, and dedicated Men’s & Women’s Activewear.
- Gear: Backpacks, Tents, Camp Kitchen equipment, Camping & Hiking Gear, and Sleep systems.
- Accessories: Running Socks and other essentials.
What is your product philosophy?
We meticulously select gear that balances performance, durability, and value. Just as we choose brands like KUHL, Hoka, and The North Face for their proven quality, we design every aspect of our service—from our website to our delivery—to be straightforward, reliable, and adventure-ready.
🚚 Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our warehouse in Denver, Colorado, USA (3748 Shobe Lane, Denver, CO 80203).
What shipping options do you offer?
- Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 business days after dispatch. Includes tracking and reliable delivery windows. Ideal for time-sensitive needs.
- Free Shipping: Available on orders over $50 via EMS. Delivery in 15-25 business days after dispatch. Perfect for planning ahead or stocking up on larger orders like Tents or seasonal Activewear.
Do you ship worldwide?
Yes, we ship globally! However, due to logistical complexities, we are currently unable to deliver to select remote regions and parts of Asia. Our checkout system will automatically confirm if we can deliver to your address.
Are there any extra costs for international orders?
For orders outside the United States, any applicable customs duties, taxes, or import fees are the responsibility of the recipient. These are determined by your local authorities and are not included in our shipping costs or product prices.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking link for your chosen carrier (DHL, FedEx, or EMS). You can use this link to follow your gear’s journey from Denver to your doorstep.
🔄 Returns & Exchanges
What is your return policy?
We offer a 15-day return window starting from the day you receive your order. If an item isn’t the right fit or doesn’t meet your expectations, you can return it for a refund or exchange. Please visit our Returns page for detailed instructions on how to send back items from your region.
Are all items eligible for return?
Most items in new, unused condition with original tags and packaging can be returned. For hygiene reasons, some items like socks may have restrictions. Please refer to our Returns page for specific details.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund within 5-10 business days. The refund will be issued to your original payment method.
💳 Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster, save your shipping details, and view your order history.
❓ Other Questions
How do I choose the right size in apparel or footwear?
Each product page includes detailed size charts. We recommend comparing your measurements with the chart provided. If you’re between sizes or have specific fit questions, feel free to contact our team for advice—we’re familiar with the fit of the brands we carry.
What if my gear arrives damaged or is incorrect?
Please contact us immediately at [email protected] with your order number and photos of the issue. We will quickly arrange a replacement or solution.
Can I modify or cancel my order after placing it?
Orders are processed quickly to get your gear to you fast. If you need to modify or cancel, please contact us as soon as possible at [email protected]. We’ll do our best to accommodate your request if the order hasn’t been dispatched.
Still have questions? Our customer service team is here to help. Reach out to us at [email protected]. We’re based in Denver but serve adventurers worldwide, and we aim to reply within 24 hours on business days.
Gear Head Outfitters – Where Performance Meets Value. Your next adventure, with the right gear at the right price, is a few clicks away.